Administrator

Company Overview

Ingeus Pte Ltd, part of the APM Group, operates over 700 offices in 9 countries. Trusted by Workforce Singapore and others, Ingeus has placed 7,000+ Singaporeans into work, delivering results that benefit individuals, families, communities, and the economy.

Job Summary

You will manage the onboarding process for Ingeus clients, coordinate with stakeholders and coaches, provide reception support, handle client communications, maintain data accuracy through system audits, and perform administrative tasks to support management.

Responsibilities

• Coordinate the onboarding process by working closely with clients to prepare them for coaching sessions
• Facilitate client process administration by collaborating with stakeholders and coaches to ensure smooth operations
• Provide reception cover by welcoming clients and visitors professionally
• Receive and process registration of interests from potential clients accurately
• Perform general administrative tasks to support the Management Team efficiently
• Conduct weekly system audits to verify data accuracy and quality, and report discrepancies to management and teams
• Collect, review, and ensure compliance of client documents according to company policies
• Upload and categorize client documents using the company system to maintain organized records
• Liaise with clients over email and phone to address inquiries and provide updates
• Support ad-hoc systems reporting to assist team needs

Required competencies and certifications

• Diploma or equivalent qualification in any discipline
• Proficient in Microsoft Office, especially Excel, to manage data and reporting tasks
• Demonstrated strong attention to detail with a methodical approach to completing tasks
• Experience with data security processes and policies to protect client information
• Ability to work independently and collaboratively within a team environment
• Strong written and verbal communication skills to interact effectively with clients and colleagues
• Experience in data entry roles to ensure accurate information management
• Ability to work under pressure and meet deadlines consistently