Reservations Agent / Operator

Our client is seeking a Reservations Agent to join the pre-opening team of a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process.

As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation.

Job Responsibilities:

• Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
• Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
• Provide guests with accurate information on room availability, rates, promotions, and hotel services.
• Respond promptly to guest requests and maintain a high standard of customer service at all times.
• Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
• Support room inventory management and other reservation-related administrative duties.
• Ensure all guest interactions are handled professionally and in accordance with company service standards.
• Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
• Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Job Requirements:

• Previous experience in reservations, hospitality, customer service, or front office operations preferred.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Service-oriented with a passion for creating positive guest experiences.
• Ability to work well under pressure in a fast-paced environment.
• Hospitality-related qualifications will be an advantage.
• Pre-opening hotel experience will be advantageous.

📍 Location: Central

🕒 Work Hours: 5 days work week (shift duties required)

💰 Salary: Up to $2,900

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695