Spa Receptionist

Responsibilities

Maximising the revenue in the spa through effective scheduling, yield management and sale.

Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices

Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists

Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail

Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues

Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area

Ensure that adequate supplies of all public information material are available and in immaculate condition