Student Management Officer (Tampines)

Job Scope:

• To support the school’s student management efforts by assisting with student case management and development initiatives, particularly in addressing bullying and student offences, in collaboration with Form Teachers and Year Heads.
• Fact-finding — Gather accounts and information from affected parties, including students and witnesses, to establish a clear picture of incidents or concerns.
• Case Inquiry and documentation — Support the Year Head in establishing the facts of reported student conduct incidents through interviews, review of available information, documentation and appropriate follow-up. The officer is not responsible for determining disciplinary outcomes.
• Student engagement — Engage students of varying profiles in a supportive and constructive manner, drawing on an understanding of classroom dynamics and student behaviour to build rapport and facilitate positive outcomes.
• Restorative and conflict-resolution support — Where assessed as appropriate by the Year Head, facilitate restorative conversations or other conflict-resolution processes between students. Cases involving bullying, significant power imbalance, safety concerns or serious misconduct should be referred to the Year Head for direction before any joint dialogue is conducted.
• Parent engagement — Support the Year Head/Form Teacher in communicating with parents or guardians on student management matters, including gathering relevant information and providing agreed factual updates.
• Escalation of concerns — Promptly escalate cases involving student safety or well-being to the Year Head or designated school personnel.
• Student supervision and presence — Maintain a visible presence during designated recesses, examinations, detention periods and student movement, observe student interactions, provide appropriate verbal reminders and support orderly behaviour.
• Record-keeping and reporting — Maintain proper case notes for all student management matters handled, and provide regular updates to the Year Head on case progress to support accountability and continuity of care.
• Detention supervision — Supervise students assigned to detention, ensure orderly conduct and compliance with the school’s detention requirements, and engage students appropriately to encourage reflection on their behaviour and better choices.

Location: Tampines
Salary: $18/H
Working Hours:

Monday, Wednesday, Friday – 9.00am to 2.00pm, Tuesday and Thursday – 9.00am to 4.00pm (to manage students on detention) (inclusive of 1hr lunch break)

Service not required on Saturdays, Sundays and gazetted public holidays and school holidays.

Duration: 2 Months

Requirements:
• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or a related

discipline would be advantageous.

• Preferably at least 2 years' experience working directly with children or youths, particularly in a

school, youth, community or social-service setting.

• Experience in student discipline, case management, restorative practices, counselling support,

youth mentoring or behaviour management would be advantageous.

• Able to conduct sensitive conversations objectively, listen to differing accounts and document

information accurately.

• Able to remain calm, impartial and non-judgmental when handling conflict and emotionally

charged situations.

• Strong written and verbal communication skills, including the ability to prepare concise case

notes and communicate appropriately with school staff and parents.

• Sound judgement in recognising cases requiring immediate escalation to school personnel.

• High level of integrity and discretion in handling confidential student and family information.

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)