Senior Care Coordinator, Home Care (1 year) - Up to $3.7K #HKH

Job Description

• To provide client-centric care coordination, discharge planning, monitoring/evaluation and education for clients and their families on Home Care Services

You will need to:

(a) Information and Referral (I & R)

• Manage walk-in, online and phone enquiries
• Understand the needs of customers through the use of screening tools, and promote a suitable package
• Collaborate with Health divisions and external partners on service referrals, submit referral forms and ensure follow-up on action points.
• Service Coordination

• Administer the coordination of services requested by clients.
• Ensure proper documentation on the systems and paper filing are completed on a timely basis.
• Work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate.
• Assist in appointment scheduling for various Home Care services.

(b) Case Management

• Conduct regular home visits and telephonic follow-ups on a monthly basis to engage and build rapport with clients and their caregivers, and obtain feedback on the services rendered.
• Collaborate with other social and health partners to recommend care programs according to the needs of clients, and assist with appeals submission when applicable.
• Counsel and educate caregivers on providing appropriate care, support and financial assistance.
• Arrange for a reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client is required to continue to receive the service.
• Work closely with the Operations and Nurse Manager on discharging clients from service.

(c) Service Development

• Participate in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

(d) Revenue Growth & Service Utilization

• Support in initiatives to drive revenue growth and enhance service utilisation by identifying opportunities, optimising resources, and implementing strategies to achieve business KPIs and maximise client satisfaction and impact within the zone(s).

Requirements

• Possess a Diploma or Advanced Diploma in a healthcare-related discipline
• Have at least three years of experience in community healthcare settings in Singapore

Up to $3.7K
Community Healthcare setting @ AMK

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)