Executive, Hyperscale Customer Experience

Details

The Executive, Hyperscale Customer Experience is a role with AdaniConneX. The candidate will be the single-threaded owner of the customer relationship through the delivery and early operations of their hyperscale capacity. Based in Singapore, the candidate is expected to act as the trusted bridge between the customer and AdaniConneX's engineering, construction and operations teams — coordinating delivery, translating technical detail into clear customer communication, chairing project reviews, and driving the resolution of issues and service-level commitments.

The successful candidate will join on a Management Trainee designation and complete a 6-9 month immersion deputation across our live India project sites before returning to the customer-facing mandate as an Executive in Singapore.

IMMERSION

The immersion deputation embeds the incumbent inside live hyperscale projects across four AdaniConneX sites in India so they understand the build from the inside before representing it to customers:

• Site rotation: Structured deputation across, amongst others, Hyderabad, Visakhapatnam (Vizag), Pune and Mumbai sites, working alongside project delivery, design, MEP and commissioning teams.
• What is learned: How a hyperscale facility is delivered end to end — civil and structural works, electrical and mechanical systems, cooling, power distribution, redundancy concepts (N+1, 2N), commissioning levels (Cx), and site safety and quality management.
• Outcome: The technical fluency and delivery-process knowledge needed to coordinate delivery credibly and communicate with customers with authority.

On successful completion, the candidate will return to Singapore to take up the Executive, Hyperscale Customer Experience role.

KEY RESPONSIBILITIES

The candidate is expected to learn and take lead on the following post-immersion:

• Delivery coordination: Track build and fit-out milestones on behalf of the customer, maintain visibility of schedule, scope and dependencies, and provide accurate, timely status to both the customer and internal leadership.
• Technical liaison: Serve as the bridge between customer requirements and AdaniConneX's engineering, construction and operations teams, translating technical detail into clear, credible customer-facing language and carrying customer requirements back into delivery.
• Project review coordination & customer communication: Plan, chair and document regular project reviews with the customer; own the cadence, agenda, actions and follow-through; and be the consistent point of contact for updates and information requests.
• Escalations & SLAs: Manage service-level commitments, drive issue resolution across internal teams, and own the end-to-end handling and closure of customer escalations.
• Relationship & experience: Build durable, trust-based relationships with hyperscale customers and continuously improve the overall customer experience across the delivery and early-operations lifecycle.

QUALIFICATIONS

• Education: Engineering graduate (B.E./B.Tech), preferably in Electrical, Mechanical, Civil, Electronics or a related discipline. An MBA / PGDM is preferred but not mandatory.
• Experience: 1-2 years in a project delivery team in data center domain or an adjacent mission-critical infrastructure environment (construction, MEP, power, etc).
• Technical understanding: Working familiarity with how complex infrastructure projects are delivered, scheduled and commissioned, and the appetite to deepen this during the India immersion.
• Communication: Excellent written and verbal communication in English, with the confidence and clarity to chair reviews and represent AdaniConneX to sophisticated hyperscale customers.
• Mobility: Willingness to be deputed across the India project sites (Hyderabad, Vizag, Pune, Mumbai) for 6–9 months and to return to Singapore thereafter.
• Attributes: Ownership, adaptability, coordination discipline, calm escalation management, attention to detail, strong safety mindset, and maturity to operate credibly on-site and in front of customers.