PMO & Program Coordinator

Role summary

We are hiring a PMO & Program Coordinator to own JIRA governance, cross-team release coordination, and project operations across the program. This role is distinct from our Scrum Master, who owns squad-level Agile ceremonies and sprint execution — the PMO & Program Coordinator instead focuses on program-wide tooling governance, coordinating releases with external stakeholders, and keeping the operational mechanics of running the program (access, onboarding, reporting) running smoothly.

Key responsibilities

1. JIRA administration & governance

• Monitor workflow transitions and mandatory fields; correct and coach team members on compliance and best practice

• Configure custom fields and automations, including SHIP-HATS service requests

• Perform bulk data imports and data cleanup in JIRA

• Maintain traceability between tender stories and implementation stories

• Produce Agile delivery reporting from JIRA per release

2. Cross-team release coordination

• Coordinate with SimplifyNext, customers, and external reviewers, supporters, and approvers to prepare and approve the release deliverables documentation set

• Track and follow up on action items, dependencies, approvals, and status reporting

• Provide day-to-day support to all parties involved in the release process

• Coordinate with relevant parties, and vendor teams to secure sign-off on the IRF checklist

• Follow up on blockers, collate sign-off evidence, and prepare summary decks for stakeholders

3. Project operations & governance

• Manage resource onboarding and offboarding, including TechPass, account provisioning, and SEED set-up coaching and troubleshooting

• Prepare, submit, and follow up on Access Control Matrix (ACM) requests across environments, including Atlassian and JEM access

• Track leave and consolidate monthly timesheets with vendor teams

• Coordinate project presentation materials and track resulting action items

What this role does not cover

Squad-level Agile ceremonies and sprint execution (sprint/SIT/UAT dashboard set-up, opening/closing sprints, daily squad delivery tracking, and fielding BCA queries on squad operating practice)

About you

• 2–5 years' experience in a PMO or program coordination role

• Hands-on JIRA administration experience — workflows, custom fields, automation rules, bulk data operations

• Comfortable coordinating across multiple external stakeholders (government/vendor environments a plus) and driving items to closure without direct authority

• Strong document and reporting discipline — able to produce clean status decks and traceability records under deadline pressure

• Experience with access/account provisioning processes and vendor administration (timesheets, onboarding) is a plus

• Excellent written communication and stakeholder management skills

Nice to have

• Prior experience supporting multi-squad or multi-workstream programs

• Familiarity with government/public-sector delivery governance (IRF checklists, ACM processes)

• JIRA/Atlassian certification (e.g. Certified JIRA Administrator)