Citrix Administrator

Job Description:

• Monitor and maintain Citrix Virtual Apps and Desktops environments.
• Provide Level 1 and Level 2 support for Citrix-related incidents and service requests.
• Troubleshoot user login, application launch, printing, and profile issues.
• Assist in the installation, configuration, and maintenance of Citrix components, including Delivery Controllers, StoreFront, Citrix Workspace, and Virtual Delivery Agents (VDAs).
• Monitor Citrix Director and review system health, user sessions, and performance.
• Create and manage machine catalogs and delivery groups under supervision.
• Support Windows Server and Windows desktop operating systems used in the Citrix environment.
• Perform routine health checks, system monitoring, and basic performance tuning.
• Assist with patching and upgrading Citrix servers during maintenance windows.
• Work with Active Directory to manage users, groups, and Group Policies.
• Support printer mapping, profile management, and file share access.
• Document operational procedures, troubleshooting steps, and system configurations.
• Escalate complex issues to senior Citrix administrators or infrastructure teams.
• Participate in disaster recovery testing and scheduled maintenance activities.

Requirements:

• Around 1 year of experience administering or supporting Citrix environments.
• Basic knowledge of Citrix Virtual Apps and Desktops (CVAD) or Citrix XenApp/XenDesktop.
• Familiarity with Citrix Workspace and StoreFront.
• Knowledge of Windows Server 2019/2022 administration.
• Understanding of Active Directory, DNS, DHCP, and Group Policy.
• Basic understanding of VMware vSphere, Hyper-V, or other virtualization platforms.
• Familiarity with Citrix Director for monitoring and troubleshooting.
• Knowledge of PowerShell scripting is an advantage.
• Good understanding of networking concepts such as TCP/IP, VPN, and firewalls.
• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Citrix Certified Associate (CCA) or equivalent certification is an advantage.
• Microsoft Windows Server certification is desirable.

Desired Attributes:

• Willingness to learn and develop Citrix administration skills.
• Ability to work independently and collaboratively within a team.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to support after-hours maintenance when required.