HR Ops (AVP) #TNJH

Job Title: AVP, HR Ops

Job Duration: 12 months
Working Hours: Mon - Fri, 9am - 6pm
Location: 5 Straits One, Marina One, Singapore 018935
Salary: $8270 + 1 month bonus

AVP, People Operations (Employee Life Cycle, Risk & Governance) – This role is expected to operate with a high degree of independence and serve as the primary operational lead for Employee Life Cycle and Risk &Governance activities, escalating only significant operational, regulatory or management-level matters.

Screening Criteria:

• Demonstrated experience supporting Risk & Governance activities in a regulated environment.
• Able to articulate specific examples of policy governance, audit support, risk assessments, compliance initiatives, or control improvements that they have led or supported.
• Strong operational mindset with attention to detail and compliance requirements.
• Comfortable operating as an individual contributor while providing guidance and support to a team of three junior team members.
• Available to start within a short notice period.

Key Responsibilities:

Employee Life Cycle/Query Management:

• Lead and oversee employee life cycle activities for new hires, transfers and leavers, ensuring timely and accurate completion within agreed service levels.
• Provide guidance and oversight into employee queries, benefits programmes, People policies and operational processes, ensuring stakeholder expectations are managed appropriately.
• Ensure employee data and records within the HRIS are accurate, complete and maintained in a timely manner.
• Oversee the preparation and quality review of employee documentation, including promotion, salary increment and employment-related letters.
• Oversee and manage the People Operations group mailbox and HRIS Helpdesk tickets, ensuring queries are triaged, prioritised, tracked and resolved within SLA.
• Review HRIS reporting outputs, ensuring data accuracy, consistency and appropriate use of employee information.
• Ensure Employee Life Cycle processes are documented, standardised and continuously improved to enhance employee experience and operational efficiency.

Benefits and Leave Administration:

• Lead coordination with benefits vendors to ensure enrolment, cessation and employee benefit administration activities are completed accurately and within agreed timelines.
• Oversee administration of organisational leave programmes and exceptional leave arrangements.

Work Pass Administration:

• Oversee and manage the application, renewal and cessation of Singapore work passes.
• Support internal mobility activities where required.
• Ensure work pass processes are administered in compliance with applicable regulatory requirements and internal policies.

Risk & Governance:

• Oversee People Operations governance activities relating to MAS Individual Accountability and Conduct (IAC) Guidelines, Fit & Proper requirements and other applicable governance obligations, ensuring processes remain documented, auditable and aligned with internal policies.
• Maintain oversight of operational risks, control gaps, exceptions and remediation actions across People Operations processes.
• Maintain and enhance process documentation, controls, governance records and operational procedures to support audit readiness and regulatory expectations.
• Support internal and external audits, regulatory reviews and risk assessments by coordinating evidence, validating data and ensuring timely closure of agreed actions.
• Ensure statutory and regulatory People-related reports and survey submissions are prepared accurately, submitted within required timelines and supported by proper records.
• Review process changes, HRIS enhancements and operational initiatives to ensure governance, data protection and control considerations are appropriately addressed.
• Escalate material risks, recurring issues, data quality concerns, service gaps and process control weaknesses to the VP, People Operations.
• Coordinate operational support for People Function data protection activities, including tracking actions, supporting reviews and escalating matters to the appointed DPO or VP, People Operations where required.

Key Requirements:

• Minimum 6-8 years of HR Operations experience, with strong Employee Life Cycle (ELC) and Risk & Governance exposure within the financial services sector.
• Experience managing employee lifecycle processes including but not limited to onboarding, transfers, employee changes, work pass administration and offboarding.
• Familiar with policy governance, MAS/MOM regulatory requirements, operational risk management, audit reviews, and process controls.
• Strong stakeholder management, communication, and problem-solving skills.
• Prior people management experience is preferred but not essential.

Interested applicants please email updated resume to [email protected]

Sophie Chan

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599