Sales & Customer Support Coordinator

Job Description

Hanwha Engine Singapore Branch is looking for a Sales & Customer Support Coordinator to support our marine engine spare parts sales and customer service activities in Singapore and across the Asian region.

The successful candidate will be responsible for supporting spare parts quotations, customer orders, delivery coordination, sales administration, customer communication, and coordination with Hanwha Engine Headquarters in Korea.

This position requires good communication and coordination skills, as well as the ability to proactively follow up on quotations, orders, deliveries, and customer requests.

Key Responsibilities

Sales Support

• Register and manage marine engine spare parts quotations and monitor quotation progress
• Support customer communication and follow-up related to quotations and orders
• Monitor order status and spare parts delivery progress
• Coordinate with Hanwha Engine Headquarters and relevant departments regarding quotations, orders, and delivery schedules
• Prepare and maintain sales performance reports and related documentation
• Monitor outstanding payments and support accounts receivable follow-up

Customer & Branch Support

• Receive and follow up on customer inquiries and requests
• Coordinate with Hanwha Engine Headquarters regarding customer requirements and related matters
• Manage incoming and outgoing customer and sales-related correspondence and documentation
• Maintain sales and customer-related records and files
• Provide general administrative and office support required for the operation of the Singapore Branch

Requirements

• Diploma or equivalent qualification
• Good command of English, both written and spoken, for business communication
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
• Good communication, coordination, and interpersonal skills
• Ability to proactively follow up on quotations, customer orders, deliveries, and other assigned tasks
• Responsible, diligent, well-organised, and able to work independently
• Experience in the Marine / Shipping Industry, spare parts business, customer service, or sales support will be an advantage
• Ability to communicate in Korean will be an advantage for coordination with Hanwha Engine Headquarters in Korea

Skills

• Sales Support
• Customer Service
• Sales Coordination
• Order Processing
• Quotation Management
• Order Fulfilment
• Delivery Coordination
• Customer Relationship Management
• Accounts Receivable Follow-up
• Documentation
• MS OFFICE (Microsoft Excel, Microsoft Word, Microsoft PowerPoint)
• Business Communication
• Administrative Support
• Marine / Shipping Industry