Assistant Manager, Admission & Discharge

Job Responsibilities

• Oversee the daily operations of the admission & discharge of patients, doctors fees processing, cashiering, in-flight deposit collections, LOG & pre-­authorisation certifications and claims processing.
• Lead & manage a team of staff in managing patients, customers, doctors and clinic staff on admission, financial counselling, deposit collections and inflight top-ups, discharge, billing, claims and doctor's fees charging.
• Ensure queries are attended to efficiently within established service standards, maintaining good rapport with patients, doctors, clinics' staff and the general public.
• Plan & manage staff roster, conduct meetings, trainings, recruitment and appraisal.
• Establish periodic review of workflows.
• Establish Service Quality guidelines and manage delivery of service level commitments, coaching staff and ensuring relevant staff trainings.
• Attend to audits by MOH, CPF Board, internal & external auditors.
• Establish, manage and review Key Performance Indicators for Admission & Discharge.
• Lead in continuous improvements projects and innovation in process and system.
• Work closely with all stakeholders in the management of patients' journey in the hospital.
• Provide prompt, polite, and attentive service to patients and their next of kin.
• Participate in committees as assigned.
• Perform any other duties as assigned.

Job Requirements

- Degree holder or professional studies with relevant front-line working experience.

- At least 5 years' experience in admission & discharge in the healthcare sector with supervisory experience.

- Good proficiency in Microsoft Office applications.

- Strong communication and good writing skills.

- Good relationship management skills.

- Knowledge of private healthcare practices and health insurance policies.