Customer Service Officer

Company Overview

Sin Gee Huat Recycling is a leading scrap metal company in Singapore, focused on innovative and sustainable scrap metal resource management. It has grown from a local operation to an international trader and is expanding its team.

Job Summary

You will assist customers, manage payment and transaction records, and support operations to ensure smooth on weekend scrap yard activities.

Responsibilities

• Assist new customers at counters by providing clear information about services and answering inquiries
• Answer reception phone calls promptly and professionally
• Reconcile operations weighing details with weighbridge records to ensure accuracy
• Retrieve or create customer profiles in the system to generate payment vouchers
• Verify payment details for accuracy and initiate or confirm authentication approvals
• Address customer issues and relay feedback to management for service improvements
• Maintain accurate digital and physical records of all transactions
• Regularly update customer and transaction data to ensure reliability and completeness
• Communicate clearly and effectively with operations team, drivers, and management to support smooth workflow
• Provide general administrative support for office consumables
• Support administrative tasks related to operations and fleet management

Required competencies and certifications

• Ability to work on Saturdays and Sundays (weekend work compulsory)

Preferred competencies and qualifications

• Strong attention to detail and accuracy in data entry
• Ability to work independently and collaboratively within a team
• Proficiency in basic computer applications