Hair Salon Manager

Hair Salon Manager – Job Description

Role Overview
We are looking for a proactive and customer-focused Hair Salon Manager to oversee daily salon operations, ensure excellent service standards, and drive business growth. You will be responsible for managing staff, maintaining service quality, and creating a positive experience for every client.Key Responsibilities

1. Salon Operations

• Oversee daily salon activities and ensure smooth operations
• Manage appointment scheduling and walk-in flow
• Ensure cleanliness, hygiene, and compliance with health regulations
• Handle opening and closing procedures

2. Team Management

• Lead, supervise, and motivate hairstylists and support staff
• Manage staff schedules, attendance, and performance
• Conduct training and onboarding for new hires
• Foster a positive and professional team culture

3. Customer Experience

• Ensure high standards of customer service
• Handle customer inquiries, feedback, and complaints professionally
• Build strong client relationships and encourage repeat business

4. Sales & Business Growth

• Monitor daily sales and performance targets
• Upsell salon services and retail products
• Plan and execute promotions or campaigns
• Track inventory and manage product ordering

5. Financial & Administrative Duties

• Handle cash flow, POS transactions, and daily reporting
• Monitor expenses and control costs
• Maintain accurate records of sales, staff commissions, and stock

Requirements

• Proven experience in a salon/spa management or supervisory role
• Strong leadership and interpersonal skills
• Good understanding of hair services, trends, and products
• Sales-driven mindset with customer service excellence
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of POS systems and scheduling tools

Preferred Qualifications

• Certification in hairdressing or beauty-related field
• Experience managing a team
• Knowledge of marketing or social media promotions

Working Hours

• Retail hours (including weekends and public holidays)

Key Traits

• Friendly and approachable
• Strong problem-solving skills
• Detail-oriented and organised
• Positive attitude with leadership presence