MANAGER

Company Overview

786 Spices Bazaar Pte. Ltd. is a premier retailer specializing in high-quality halal daily items, committed to exceptional customer service and meeting cultural and dietary needs with integrity and respect.

Job Summary

The Manager will lead the customer service department to deliver outstanding experiences, manage inquiries and complaints, and guide a team, with expertise in retail and halal product knowledge.

Responsibilities

• Deliver friendly, knowledgeable, and helpful customer service to ensure outstanding customer experiences
• Resolve customer issues and complaints promptly and effectively, aligning solutions with company policies
• Supervise, train, and motivate the customer service team to uphold high service standards
• Conduct regular performance evaluations and provide constructive feedback and coaching to team members
• Maintain and update knowledge of halal products and practices to assist customers accurately and ensure compliance
• Collect and analyze customer feedback to identify trends and opportunities for service improvement
• Develop, implement, and monitor customer service policies and procedures to ensure consistent quality
• Collaborate with store managers and departments to address customer needs and support smooth store operations
• Prepare and present reports on customer service metrics, including satisfaction scores, complaint resolution, and team performance

Preferred competencies and qualifications

• Minimum 3 years of experience in customer service or management within a retail environment, preferably with halal product experience
• High school diploma or equivalent; degree in Business Administration, Retail Management, or related field preferred
• Strong leadership and interpersonal skills to effectively manage and motivate a team
• Excellent communication and problem-solving skills to address customer needs and resolve issues
• Knowledge of halal product handling and customer service best practices
• Demonstrated commitment to delivering exceptional customer service