Senior Product Operations Manager, Enterprise AI Agent

Key Responsibilities

• Manage product cost and resource operations, monitoring resource utilisation, analysing unit economics, and coordinating with engineering and finance teams to optimise delivery costs and improve operational efficiency across Enterprise AI Agent products.
• Execute pricing and quotation operations, maintaining and optimising pricing frameworks, supporting sales teams with accurate and timely quotations, and analysing pricing and discount performance to inform commercial decisions.
• Drive business growth operations through data-driven analysis of customer adoption, retention, consumption patterns, and revenue trends, identifying growth levers and implementing operational initiatives to scale product usage and improve customer lifetime value.
• Oversee compliance operations for regional markets, including regulatory filing coordination, compliance audit support, data residency tracking, and ensuring product changes meet global market regulatory and security standards.
• Coordinate cross-functional operational workflows across regional commercial teams, headquarters product teams, and R&D, establishing scalable processes for issue resolution, product launch readiness, and ongoing operational support that enable efficient regional scaling.

Key Requirements

• Bachelor’s degree or above in Computer Science, or a related discipline, together with at least 8 years of product operations, commercial operations, or business operations experience in enterprise technology, cloud services, or SaaS, preferably Enterprise AI Agent.
• Demonstrated experience in cost analysis, resource planning, or operational budgeting for technology products, with the ability to translate operational data into actionable efficiency and margin improvements.
• Familiarity with compliance operations for cloud services or enterprise software, including data protection regulations, cybersecurity requirements, and regional certification processes relevant to APAC markets.
• Experience supporting pricing operations, quotation management, or commercial modelling for technology products, with strong analytical skills to assess pricing performance, discount patterns, and revenue impact.
• Professional proficiency in English is required. Proficiency in written and spoken Mandarin is required to support regional commercial and compliance operations across international markets and to work effectively with Mandarin-speaking product, finance and R&D stakeholders at our China headquarters. Approximately 50% of the role involves regular communication and coordination with Mandarin-speaking stakeholders.