Director of Client Partnerships

Overview

Director of Client Partnerships oversees the full client servicing function and leads a team of 7 account managers and campaign strategists. This role is responsible for driving client satisfaction, strategic growth, and operational excellence across all key accounts. Director of Client Partnerships works closely with cross-functional teams to deliver impactful marketing solutions and ensure top-tier execution.

Key Responsibilities

1. Client & Relationship Leadership

• Act as the primary senior contact for key strategic clients.
• Build strong client partnerships by understanding business challenges, goals, and industry landscape.
• Lead strategic planning, quarterly reviews, and long-term growth discussions.
• Manage escalations, contract negotiations, and ensure high client satisfaction.

1. Team Leadership & People Development

• Lead and manage a team of 7, including Account Managers and Campaign Strategists.
• Provide coaching, mentorship, workflow guidance, and performance reviews.
• Ensure the team delivers high-quality work, meets KPIs, and follows best practices.
• Foster collaboration between accounts, strategy, media, creative, and operations teams.

1. Business Growth & Revenue Management

• Identify upsell, cross-sell, and expansion opportunities across assigned accounts.
• Develop annual account plans, revenue targets, and profitability forecasts.
• Review scopes, budgets, and margins to ensure financial health of each account.
• Support new business pitches as needed.

1. Campaign Governance & Delivery Excellence

• Oversee campaign planning, execution, optimization, and reporting.
• Ensure deliverables meet strategic objectives, timelines, and quality standards.
• Work with strategists to integrate insights, data, and performance learnings.
• Drive problem-solving and proactively mitigate risks or bottlenecks.

1. Strategic Insight & Market Knowledge

• Provide strategic recommendations backed by market insights and data.
• Stay updated on digital trends, media innovations, and industry shifts.
• Translate insights into actionable strategies for clients and internal teams.

Requirements

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 8–12+ years of experience in account management, marketing, digital, or agency roles.
• Proven experience leading teams and managing complex, multi-channel accounts.

Skills & Competencies

• Strong leadership and people management capabilities.
• Excellent communication, negotiation, and client-facing skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of digital marketing, campaign strategy, and project delivery.

Language & Market Exposure

• Strong command of English and Chinese are required(for China or Chinese brands going global)
• Experience working with international or cross-market clients is highly preferred