Performance Coach & Trainer (Retail)

Responsibilities:

• Develop and deliver structure retail sales training and coaching programmes to address identified performance and service gaps.
• Conduct group training, individual coaching, role-play exercises and refresher sessions on consultative selling, objection handling, upselling, customer experience and professional conduct.
• Observe frontline retail employees during live customer interactions and provide timely, constructive and behaviour-based coaching and feedback.
• Assess individual and team performance, identify development areas and recommend people appropriate training or coaching interventions.
• Monitor employee progress following coaching interventions and establish appropriate improvement goals for employees requiring further development.
• Analyse performance indicators, customer feedback, mystery shopper findings and other relevant data to identify trends and determine coaching priorities.
• Monitor and reinforce established customer service, sales, grooming, workplace conduct and operational standards on the retail floor.
• Maintaining accurate coaching records, employee scorecards and other relevant performance documentation.
• Present performance findings, progress updates and coaching recommendations to relevant management and stakeholders.
• Work closely with internal and external stakeholders to ensure training and coaching activities support operational and business requirements.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum GCE O Level qualification or equivalent
• Minimum 3 years of hands-on retail sales experience, preferably within consumer electronics, IT products, home appliances or other related product-led retail environments
• Minimum 2 years of experience in sales coaching, retail training, performance improvement or a similar capacity, preferably involving frontline retail employees
• Strong facilitation, communication and interpersonal skills, with the ability to coach employees of varying experience levels, backgrounds and learning needs
• Working knowledge of consumer electronics, IT products, home appliances, audio equipment, smart home devises or related product categories would be advantageous
• Proficient in relevant computer applications (Microsoft Applications)
• Able to fluently speak more than one language
• Able to work both independently and collaboratively with others
• Must be willing and able to work on weekends and/or outside standard office hours based on operational and training requirements

Other Information:

• 1 year contract, renewable
• Monthly salary range of $4,000 to $4,500
• Working 44-hours per week spanning from Mondays to Sundays, on a monthly roster basis (to be discussed further during the interview)
• Primary workplace is in 23 Ubi Road 4 #01-01 Singapore 408620