Digital Ambassador

Work hours: 9am to 6pm on Weekdays

Workday : 5 days
Location: Marina View, Downtown
Contact Duration: 20th May 2027

Job Description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.

This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services.
The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
• Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Interested candidates please share your resume to [email protected] with all details

Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)