6723 - Customer Relation Specialist [up to $4000 | Education Industry]

Customer Relations Specialist

• Working days : Monday to Friday

• Working hours : 8:30 AM – 6:15 PM (44 hours/week)

• Salary : $3,500 – $4,000 per month + Commission

• Location : (Support nearby centre)

• Choa Chu Kang ↔ Choa Chu Kang

• Woodlands ↔ Hougang

• Pandan Valley ↔ Jurong East

• Diploma holder

• 3 years of sales experience, preferably in EC Industry

• Willing to work weekends as required (to support parent visits)

Key Responsibilities:

1. Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)

• Build rapport with parents and understand their needs

• Present the school’s value proposition, curriculum, and programmes

• Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

• Conduct centre tours for prospective parents

• Communicate curriculum, teaching approach, and child outcomes

• Take full ownership of closing enrolments, including follow-ups and securing commitment

3. Customer Experience Excellence

• Deliver a premium experience for every parent interaction

• Ensure timely and consistent follow-ups before and after visits

• Build long-term relationships with parents to support retention and referrals

• Act as the primary point of contact for parents throughout their journey

4. Brand Representation

• Represent the centre brand

• Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

• Achieve and exceed individual targets for:

• Lead-to-visit conversion

• Visit show-up rates

• Enrolments

• Maintain accurate tracking of leads, follow-ups, and outcomes

• Continuously improve conversion performance through feedback and learning

📲Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) 📧 Or email your resume to: [email protected]

👤Chaw Chiaw Han | R22106723🏢 The Supreme HR Advisory Pte Ltd | EA 14C7279