Business Development Manager

Job Scope: Business Development Manager in Marine/ Diving company

Reporting to: Commercial Director

Team: Business Development

Key Responsibilities

1. Commercial Management

· Lead and manage the commercial team to ensure all customer Requests for Quotation (RFQs) are attended to in a timely, accurate, and professional manner.

· Oversee preparation, submission, and follow-up of quotations, ensuring competitiveness and alignment with company strategy.

· Monitor quote conversion rates and identify areas for pricing or process improvements.

· Negotiate commercial terms with customers and vendors where necessary.

· Maintain strong commercial governance to ensure compliance with company policies and profitability targets.

· Support Finance in following up on outstanding accounts receivable.

2. Sales Management

· Conduct visits and deliver presentations on Lagersmith and for SGS diving services to potential clients.

· Proactively call and engage customers upon receipt of complex maintenance and repairs RFQs to clarify requirements, position value-added solutions, and discuss potential price agreements.

· Proactively call customers to seek new business opportunities, especially for days with low operational activities.

· Build and maintain strong customer relationships, acting as the primary point of contact for commercial discussions.

· Drive new business opportunities through proactive outreach, market research, and customer engagement.

· Track sales pipeline progress, ensuring alignment with revenue targets and business objectives.

· Collaborate with the operations team to ensure smooth handover from commercial to execution phases.

3. Team Leadership & Development

· Supervise, guide, train and mentor the commercial team to deliver high-quality work.

· Conduct monthly reviews of team performance, providing feedback and training where needed.

· Foster a culture of accountability, responsiveness, and customer-first mindset within the team.

· Ensure workload distribution is balanced, and deadlines are consistently met.

4. Reporting & Strategy/BD

· Provide regular reports on quotation activity, win/loss analysis, sales pipeline, and customer feedback to the Commercial Director.

· Contribute to pricing strategies, market positioning, and sales planning.

· Support the Commercial Director in developing and executing growth strategies for the region.

· Monitor industry trends and competitor activities to adjust strategies accordingly.

· Provide weekly updates on the status and developments of Key Accounts and Fleet Service Agreements (FSA) contracts

Key Performance Indicators (KPIs)

· Quotation turnaround time (RFQs responded within 2 hours during weekdays and 24 hours during weekends).

· Quote-to-win ratio and overall sales conversion.

· Revenue and margin growth against targets.

· Customer engagement metrics (calls, follow-ups, agreements reached).

· Team performance and development milestones.