CUSTOMER SERVICE OFFICER

Company Overview

The client is located in Singapore, offering a premier multi-sensory party experience with state-of-the-art audio/visual equipment, luxurious private rooms, exclusive DJ booths, and five-star private chef dining for unforgettable events.

Job Summary

Provide excellent customer service by engaging new and existing clients, managing bookings, and ensuring customer satisfaction to uphold the brand’s reputation.

Responsibilities

• Identify and engage new clients through targeted marketing activities to grow the customer base
• Maintain relationships with existing clients by providing timely communication and personalized service
• Manage customer bookings accurately to ensure smooth scheduling and service delivery
• Resolve customer inquiries and issues promptly to maintain high satisfaction levels and uphold brand image
• Collaborate with team members to support overall customer service goals and enhance client experience

Preferred competencies and qualifications

• Demonstrate a positive learning attitude to adapt to evolving customer service practices
• Exhibit strong teamwork skills to contribute effectively within a collaborative environment
• Availability for full-time work