Operations Executive (Contact Centre) - Healthcare | Shift | North & East

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁

Responsibilities:

• Handle customer enquiries via phone, email, live chat, and messaging; escalation of information
• Manage emergency and fire-related communication protocols
• Support emergency activations such as Code Blue and Trauma Activation
• Coordinate with internal departments on enquiries and requests
• Handle customer feedback and maintain accurate CRM records
• Participate in trainings, tests, and audits when required

Salary & Benefits:

• Junior: $2,750
• Senior: $3,250
• Yearly bonus
• 5-day work week between Mon-Sun
• Structured Training Provided
• Opportunity to build a career in the healthcare sector

Working Hours (Rostered Shift):

• AM: 7:30AM – 5:00PM
• PM: 11:30AM – 9:00PM

Requirements:

• Customer service-oriented with good interpersonal skills
• Proficient in MS Office and data entry
• Able to work independently and as a team

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.