Assistant Operations Manager (Outlets)

Location: Novena / Orchard

We are looking for an Assistant Operations Manager (Outlets) to support the Operations Manager in managing the day-to-day operations of our outlets and ensuring smooth, efficient and compliant operations.

Key Responsibilities

· Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.

· Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.

· Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.

· Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.

· Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.

· Manage outlet staff rostering, leave administration and staff knowledge assessments.

· Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.

· Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.

· Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.

· Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.

· Prepare regular operational reports and documentation as required.

· Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.

· Perform other duties and projects as assigned by management.

Requirements

· Diploma or Degree in Business Administration, Operations Management, or a related field.

· At least 3 years of relevant experience in operations, outlet management or a similar role.

· Strong organisational, coordination and problem-solving skills.

· Good communication and interpersonal skills, with the ability to work effectively with different departments and external vendors.

· Able to work independently while also being a strong team player.

· Proficient in Microsoft Office and comfortable working with operational systems.

· Detail-oriented with good follow-up and time management skills.

· Ability to manage multiple tasks and priorities in a fast-paced environment.

· Willingness to travel between outlets when required.

Please send your resume to [email protected].