Lead, Customer Experience (Customer Journey, up to $13k) (ID: 710898)

Responsibilities:

• Identify customer and business challenges to inform design solutions in collaboration with business and engineering teams.
• Plan and conduct user research, translating insights into clear design principles and measurable outcomes.
• Design high-quality interfaces for mobile, desktop, and conversational experiences, ensuring a blend of visual craft and interaction design.
• Develop prototypes, conduct user testing, and refine designs based on feedback and empirical evidence.
• Enhance and evolve the design system, addressing inconsistencies and gaps.
• Integrate generative and agentic AI into the design process, including concept development and AI-assisted prototyping.
• Collaborate with cross-functional teams throughout the project lifecycle, ensuring design integrity during implementation and post-launch performance monitoring.
• Promote design quality across the team through critique and sharing best practices.

Requirements:

• A relevant degree in Design, Psychology, Business, or a related discipline.
• A strong portfolio showcasing UX thinking and high-quality UI execution, illustrating the connection between design decisions and user experience.
• Proficiency in designing across various platforms, demonstrating an understanding of interaction design variations.
• Practical experience utilizing generative and agentic AI in design processes.
• Ability to evaluate designs through research and testing, adapting based on post-launch evidence.
• Effective communication skills to clearly convey design rationale to diverse audiences and influence stakeholders.
• Extensive experience (8+ years) in UX, interaction design, experience design, or design research.
• Depth in areas such as information organization, interaction design, usability testing, and familiarity with financial services is advantageous.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified. EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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