Associate Network Engineer - KTLO (Infra Operation)

Position Summary:
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritizes and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. . Identify and resolve highly complex or specialized issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Apply a critical and analytical approach to resolving technical problems. Able to work well with the team and guide them to ensure infrastructure projects are well implemented.

Roles & Responsibilities:
Support infrastructure design and implementation
• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards
• Lead the design installations, system migration and integration
• Lead the testing and handover of implemented infrastructure solution

Support infrastructure operations
• Support delivery of optimal infrastructure operations
• Create documents on administration, installation, configuration and troubleshooting
• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
• Support the development of report on infrastructure capabilities and limitations

Maintain infrastructure
• Perform activities related to ongoing maintenance of network nfrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
• Develop report on performance and availability of infrastructure systems by review of service uptime, utilization, throughput etc.

Optimize infrastructure performance
• Perform ongoing tuning and optimization of network infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes

Resolve incidents
• Support problem/issue identification and resolution
• Escalate problems/issues
• Support simulation of user problems to resolve operating difficulties
• Diagnose problem source through discussions with users
• Recommend system modifications to reduce user problems
• Support planned maintenance events, system backup processes and disaster recovery drills
• Support implementation of preventive solutions

Vendor management
• Manage vendors & external parties to ensure deliveries & SLA

Requirements/ Qualifications:

• Bachelor in Computer Engineering or equivalent.
• Min CCNA and ITIL certified, CCNP is preferred.
• Min 5-8 yrs of IT/Network Infrastructure operations and implementation.
• Strong Stakeholder and Vendor management
• Experience supporting tech refresh or new facilities implementation will be added advantage
• Strong understanding of Network Technologies both in Wired and Wireless
• Strong hands on experience in these technologies: Load Balancers (F5), NAC (Aruba Clearpass), Cisco/Huawei Wireless, Switching and Routing (OSPF, BGP, MPLS), Cisco SDWAN.
• Experience in Network Products like Cisco Switches, NAC, WLC and F5
• Able to support 24/7 standby.
• Comfortable to travel to different sites to support.
• 2 years contract.