CUSTOMER SERVICE ASSISTANT

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Qualifications:

· Experience working with customer support.

· Excellent communication and interpersonal skills

· A positive, can-do attitude

· The ability to stay calm under pressure

· Basic computer skills