Desktop Support Engineer

🎯 Job Responsibilities

• Provide L1/L2 desktop and technical support to end users.
• Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Perform Windows OS installation, configuration, patching, and updates.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Manage user accounts, password resets, and basic Active Directory tasks.
• Log, track, and resolve incidents and service requests within agreed SLAs.
• Assist with IT asset inventory and desktop hardware management.
• Escalate complex technical issues to the appropriate support team.
• Maintain proper documentation of incidents, resolutions, and IT assets.

🛠️ Required Skills

• 1–2 years of experience in Desktop Support / IT Support / Technical Support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Active Directory and Microsoft 365.
• Basic understanding of LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Experience troubleshooting PCs, laptops, printers, and peripherals.
• Good problem-solving and communication skills.
• Ability to work independently and as part of an IT support team.

🎓 Education

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

⭐ Preferred

• IT support certifications such as CompTIA A+, Microsoft, or ITIL are an advantage.
• Experience with ticketing/helpdesk systems is preferred.