Software Engineer

Key Responsibilities

• Design, develop, implement, and support enterprise applications and technical solutions.
• Provide production and application support, troubleshoot incidents, identify root causes, and drive issues through to closure.
• Develop and maintain applications using Java, Unix Shell scripting, C, VXML, and related technologies.
• Support and integrate IVR, contact center, voice, email, chatbot, and digital communication platforms.
• Work with infrastructure, application, security, and vendor teams for server setup, application deployment, middleware integration, and system onboarding.
• Perform application deployments across SIT, UAT, and production environments using CI/CD pipelines and DevOps tools.
• Develop and maintain Jenkins pipelines, CI/CD scripts, source-code repositories, and artifact management processes.
• Work with tools such as Jenkins, Bitbucket, Git, Artifactory, Gradle, Kubernetes, and OpenShift.
• Support application servers such as Tomcat and enterprise middleware, including IBM WebSphere MQ.
• Develop and maintain database solutions using Oracle and MS SQL Server, including SQL queries and application data troubleshooting.
• Manage scheduled jobs using Control-M and support backup operations using NetBackup.
• Configure and monitor application and server alerts using enterprise monitoring tools such as BMC.
• Perform daily application health checks, housekeeping, preventive maintenance, and performance monitoring.
• Participate in disaster recovery exercises, patch deployments, production rollouts, and rollback activities.
• Coordinate with business users during UAT, support testing activities, and assist with UAT sign-off.
• Prepare technical documentation, implementation plans, deployment plans, and operational handover documents.
• Work with Change Management teams to communicate technical scope, implementation plans, risks, dependencies, and rollback strategies.
• Coordinate with vendors and internal technical teams to resolve application and infrastructure issues.
• Ensure non-functional requirements are completed before applications are transitioned to BAU/production support.
• Support integration with external and downstream systems and data sources.
• Use JIRA and Confluence for issue tracking, project documentation, and status reporting.
• Provide technical guidance to team members and contribute to effective team coordination and delivery.

Required Technical Skills

• Programming: Java, C, Unix/Linux Shell, Groovy, VXML
• Application Servers: Apache Tomcat
• IVR/Contact Center: Avaya IR, Avaya Aura Experience Portal, Avaya Voice Portal, IVR Designer, Orchestration Designer
• DevOps: Jenkins, CI/CD, Git, Bitbucket, Artifactory, Gradle
• Cloud/Containers: Kubernetes, OpenShift
• Databases: Oracle, MS SQL Server
• Middleware: IBM WebSphere MQ
• Scheduling & Monitoring: Control-M, BMC, NetBackup
• Project/IT Tools: JIRA, Confluence
• Data Technologies: Big Data processing and analysis

Preferred Experience

• Experience in banking, financial services, or other high-availability enterprise environments.
• Strong experience in production support and application operations.
• Experience leading technical teams and coordinating with vendors and infrastructure teams.
• Experience with contact center, IVR, digital communication, or customer-service technology platforms.
• Strong problem-solving, incident-management, communication, and stakeholder-management skills.
• Ability to work across development, infrastructure, operations, testing, and business teams.
• Experience managingprojects from technical design and infrastructure setup through implementationand production handover.