Remittance Marketing Officer (Singapore)

Job Scope

The Remittance Marketing Officer is primarily responsible for the accreditation, marketing, management, monitoring of remittance tie ups, partners and agents in assigned area of responsibility to achieve the Bank’s marketing and financial objectives.

Responsibilities:

A. Sales and Marketing

• Accredits new prospective tie-ups, partners and agents based on Bank’s accreditation policies.
• Reviews and evaluates regularly the account profitability of tie-ups to achieve revenue budget, assigned P&L targets.
• Cross-sells bank’s products to existing tie-ups, partners and agents if local regulations permit.
• Prepares and submits marketing plan for the assigned areas and ensures its implementation.
• Expands and grow the remittance business volume of the Bank with proper implementation of marketing plans and strategies.
• Manages product/service mix, pricing and margins relevant to market competition and financial trends affecting the business.
• Coordinates closely with Marketing Department and Business Development Department for optimum use and distribution of marketing collaterals and materials, as well as implementation of marketing activities and campaigns.

B. Relationship Management

• Establishes continuous contact and strong relationship with officers and staff of remittance tie-ups, partners and agents in line with marketing plans and strategies.
• Conducts regular review of remittance tie-ups, partner’s/agent’s performance in relation to the volume of business generated and reportorial requirements.
• Acts as official representative of the Bank in activities, which requires the presence or tie-up marketing activities.
• Supports tie-ups, partners and agents in any relationship issues, inquiries or services required and coordinates with the concerned units to immediately attend to customer’s complaints to ensure service satisfaction.
• Ensures that the remittance tie-ups, partners and agents comply with the existing laws/regulations including but not limited to the implementation of regulatory policies, practices and reportorial requirements.
• Coordinates with tie-ups for new services of the Banks and enhancement on the systems.

C. Reports, Administrative & Operations

• Prepares and submits required regulatory reports i.e., AMLA & BSP whenever required, and internal compliance reports such as remittance volume, MIS-Revenue and tie-up performance report.
• Ensures that local and host country regulations are complied and Bank’s policies and internal guidelines are followed in the course of performing the function.
• Ensures timely remittance settlement covers by the remittance tie-ups, partners and agents.
• Oversees the day-to-day operations of the remittance tie-ups, partners and agents and coordinates closely with the Remittance Operations on the immediate processing of transactions.
• Submits regular call reports on marketing activities.
• Conducts tests on new features and enhancements of the remittance system.
• Be adept with the use of the remittance systems, installation and basic troubleshooting including training of personnel from remittance tie-ups, partners and agents.
• Submits in a timely manner the Head Office requirements such as reimbursement, weekly activity reports, leave applications, etc.
• Performs task that may be assigned from time to time.

Qualifications:

• Bachelor's degree holder
• With 5-7 years experience in sales and marketing and remittance processing, at least one (1) year experience in the remittance business locally

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