Customer Service Assistant

Job Title: Customer Service Assistant
Location: DB Golf Center, 249 Sembawang Rd, Singapore 758352

About the Role:
DB Golf Center is seeking a Full Time Customer Service Assistant to join our team. The role will primarily focus on customer service at our new location. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!

Working on weekends, 2 days off per week.

Key Responsibilities:

• Customer Assistance: Provide exceptional service to customers, ensuring a smooth and positive experience.
• Facility Navigation: Guide customers through the facility, assisting them with golf range, simulators, and event areas.
• Booking & Scheduling: Assist in managing bookings for lessons, simulator sessions, and events.
• Product Knowledge: Offer information on DB Golf Center’s services.
• Administrative Support: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
• Collect Payments: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
• Customer Feedback: Gather and report customer feedback to management for continuous service improvement.

Qualifications & Experience:

• Required:
  Previous customer service experience, preferably in a sports or leisure setting.
  Strong communication skills and a friendly, approachable attitude.
  Ability to stay organized and manage multiple tasks efficiently.
• Preferred:
  Knowledge of golf or prior experience in a golf-related environment.
  Comfortable with basic administrative duties and processing digital payments.

Additional Requirements:

• Flexibility to work shifts on weekends and public holidays as needed.
• A positive, professional attitude with excellent customer service skills.

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!