Lifestyle Concierge / Front Desk (Hospitality)

Designation: Member Relations Lifestyle concierge

Work Location: River Promenade

Work Schedule: Club operating hours: 10am – 9.30pm 9am to 5.30pm 2pm to 10.30pm

Remuneration: $4k to $5k

• Serve as the first point of contact for members and guests, delivering warm, professional, and personalised service.

• Manage membership administration, including new applications, member records, billing coordination, and CRM updates while ensuring confidentiality and compliance.

• Coordinate member bookings for dining, private rooms, wellness facilities, events, and club experiences through the membership portal and CRM system.

• Communicate upcoming events, promotions, club updates, and member privileges through various communication channels.

• Attend to member enquiries, requests, feedback, and service recovery matters promptly and professionally.

• Support the promotion and execution of member activities, lifestyle experiences, and club events in collaboration with internal teams.

• Build strong member relationships and proactively enhance overall member engagement and satisfaction.

• Support day-to-day club operations, including front-of-house coordination, event setup support, and F&B service operations.

• Maintain accurate records of member interactions, reservations, guest visits, and operational reports.

• Ensure smooth coordination between members, concierge, operations, and service teams for seamless service delivery.

• Assist in maintaining digital member portal, reservation systems, and operational workflows.

• Uphold Casa Clava’s service, presentation, and hospitality standards across all member-facing areas.

Job Requirements

• 1 to 2 years of experience with customer service in hospitality or related industry

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to liora.chow(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chow Zi Xin (Liora)

EA Personnel Reg No: R25157767