Regulatory Operations Manager

Regulatory Operations Manager – Customer Funds Management
Industry: Payments / FinTech

Responsibilities

• Manage customer and merchant fund safeguarding activities, including segregation, reconciliation and monitoring of safeguarded balances.
• Prepare, review and support submission of Singapore regulatory reports, including safeguarding-related returns such as PSN04.
• Investigate safeguarding discrepancies, shortfalls and reconciliation breaks, and ensure timely remediation.
• Act as a subject-matter expert for safeguarding policies, controls and regulatory requirements under the Payment Services Act.
• Liaise with MAS and other regulators on regulatory queries, reviews, inspections and information requests.
• Maintain strong audit trails, supporting documentation and control evidence.
• Work closely with Finance, Treasury, Compliance, Legal, Risk, Operations and Technology teams.
• Improve and automate safeguarding and regulatory reporting processes to enhance accuracy and efficiency.

Requirements

• Minimum 5 years of relevant experience in regulatory operations, customer funds safeguarding, treasury operations or regulatory reporting.
• Payments or FinTech industry experience is mandatory.
• Strong hands-on experience in customer fund safeguarding, segregation and reconciliation.
• Experience preparing or owning Singapore regulatory reporting / filings, ideally including PSN04.
• Experience dealing directly with MAS or other Singapore regulators.
• Good understanding of the Payment Services Act and regulatory requirements applicable to payment institutions.
• Strong analytical, reconciliation, stakeholder management and problem-solving skills.
• Experience with reporting automation, Excel, Power BI, SQL or similar tools would be advantageous.