Clinic Ambassador/Assistant

Clinic Ambassador / Clinic Assistant

The Clinic Ambassador / ClinicAssistant is responsible for providing efficient, professional andpatient-centred service while supporting the clinic’s daily operations. Therole requires the ability to provide basic patient care, assist doctors andensure a consistently high level of service standards for all patients.

Key Responsibilities

• Register patients at the front counter and provide queue numbers.
• Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required.
• Prepare and dispense medications according to the doctor’s instructions and clinic protocols.
• Process charges for medical items and supplies used by patients.
• Assist doctors with patient’s minor procedures.
• Attend to patient enquiries and telephone calls courteously and efficiently.
• Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims.
• Monitor stock levels and assist with ordering basic medications, medical supplies and stationery.
• Perform general administrative duties and other tasks as assigned by the supervisor or management.
• Adhere to clinic policies, standard operating procedures and patient confidentiality requirements.

Requirements:

• Minimum GCE N/O-Level qualification or equivalent.
• Previous experience in a clinic, healthcare, medical or customer service environment is preferred.
• Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude.
• Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage.
• Able to handle patients’ enquiries and phone calls in a professional and tactful manner.
• Able to work well independently as well as in a team.
• Organised, responsible, meticulous and able to multitask in a busy clinic environment.
• Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties.
• Able to maintain patient confidentiality and follow clinic policies and procedures.
• Good customer service skills with a strong focus on patient experience and service standards.
• Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage.
• Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.

Others:

- 5.5 days work week (office hours)

- Location: Bedok / One North / Tiong Bahru