Indoor Sales

Job Summary

We are seeking a motivated Indoor Sales Executive to manage customer enquiries, recommend products, process orders, and achieve sales targets while maintaining strong customer relationships and coordinating with internal teams.

Responsibilities

• Respond promptly to customer enquiries via phone, WhatsApp, email, and walk-ins to provide accurate information and support
• Assess customer needs to recommend appropriate products or services that meet their requirements
• Prepare and deliver quotations, process orders efficiently, and follow up on pending enquiries to ensure timely closure
• Build and maintain positive relationships with existing customers and identify opportunities to develop new business
• Regularly follow up with customers to convert enquiries into confirmed sales
• Collaborate with sales, warehouse, and delivery teams to ensure smooth order fulfillment and customer satisfaction
• Maintain accurate and up-to-date customer and sales records for reporting and analysis
• Address customer concerns professionally and provide timely, effective solutions to enhance customer experience
• Prepare basic sales reports and provide regular updates to management on sales performance and customer feedback

Preferred competencies and qualifications

• Previous experience in indoor sales, telesales, customer service, or related roles
• Strong communication and interpersonal skills applied to engage customers and support sales processes
• Customer-focused mindset with a positive and professional attitude
• Ability to work independently and collaboratively within a team environment
• Effective negotiation and follow-up skills to drive sales conversions
• Basic computer proficiency, including Microsoft Office and email usage
• Target-oriented with motivation to achieve and exceed sales goals

Other Information

Benefits

• Competitive salary
• Sales incentives/commission
• Friendly working environment
• Training and development opportunities
• Career growth opportunities

Working Hours

• Full-time, 9am to 6pm

Location

• Ubi