Privilege Service Manager

The Privilege Service Manager partners closely with Relationship Managers to deliver exceptional banking service and support to affluent clients. The role is responsible for managing day-to-day banking requests, ensuring prompt resolution of client enquiries, and delivering a seamless client experience through strong service ownership and attention to detail.

Key Responsibilities

• Provide end-to-end servicing support to one or more Relationship Managers and their client portfolios.
• Manage client requests and banking transactions accurately and efficiently, ensuring timely execution.
• Serve as the primary point of contact for client enquiries, service requests, and follow-ups.
• Collaborate with internal product specialists and support teams to deliver integrated banking solutions.
• Resolve client complaints and service issues professionally, ensuring satisfactory outcomes and maintaining strong client relationships.
• Ensure adherence to all regulatory and compliance requirements, including AML, KYC, FATCA, and internal policies.
• Maintain accurate client records and documentation in accordance with operational and regulatory standards.
• Support business growth by enhancing client satisfaction, retention, and engagement through quality service delivery.

Requirements

• Diploma or Degree, preferably in Banking, Finance, Business, or a related discipline.
• 3-8 years of client servicing, sales support, banking operations, or relationship support experience within retail, affluent, or wealth banking.
• Strong understanding of banking products, account servicing, and client onboarding processes.
• Familiarity with AML, KYC, FATCA, and regulatory compliance requirements.
• Strong communication and interpersonal skills, with a client-centric mindset.
• Detail-oriented with excellent organisational and multitasking abilities.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proficient in Microsoft Office applications and banking systems.