Smart Home After-Sales & Inventory Executive

After-Sales & Operations Executive

• Own the client relationship after handover — you're who they call

• See the whole operation: clients, stock, projects, proposals

• No technical background needed — we teach you the systems

About the role

We fit out homes across Singapore with smart lighting, switches, curtains, aircon control, locks and security. This role sits at the centre of the operation — you look after clients once their system is live, keep stock moving, and help keep projects on track.

Most of your day is client contact and coordination: taking enquiries, working out what's wrong, arranging the technician, chasing the supplier, keeping the records straight. You don't need a technical background — we'll teach you our systems and the faults that come up most often.

After-sales

• Receive and triage client enquiries and reported faults

• Diagnose remotely where you can — often by video call — and decide the response: walk the client through it, or book a technician

• Coordinate warranty claims, replacements and repairs with our technicians and suppliers

• Keep proper service and fault records for every client

Inventory

• Monitor stock levels against the project pipeline

• Raise purchase and replenishment requests before things run out

• Receive and verify incoming goods against orders and delivery documents

• Prepare and issue stock to each project

• Run periodic stock counts and reconcile discrepancies

Projects and operations

• Coordinate with our internal team and external partners on live projects

• Prepare and revise proposals and project documentation

• Follow up on project deliverables and keep things moving

• Other operations and admin work as the business needs

What we're looking for

• Clear written and spoken English — you'll be writing to clients every day and preparing proposals

• Organised, and able to hold several threads at once without dropping one

• Good with clients, including the unhappy ones

• Comfortable in Excel

• Willing to learn how the systems actually work — we teach the technical side

Useful but not required: experience in renovation, interior design, M&E, appliances or another service business; procurement or stock experience; any smart home familiarity.

Eight years fitting out smart homes in Singapore