[SAPMENA] Zone Omni Key Account Management Lead, Luxe SAPMENA

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

You steer the O+O commercial roadmap for L'Oréal Luxe across the SAPMENA zone, driving sustainable business growth and managing key regional retailer partnerships. Reporting to the Chief Growth Officer for L’Oreal Luxe SAPMENA, you connect division ambitions with omnichannel retail execution across key markets.

Strategic Planning & Target Setting

· Define Luxe targets broken down by Account and by Brand, informed by Joint Business Plans (BPs), prioritizing sales goals across Accounts and channels.

· Shape Account strategy through a BU/Brand lens,both during negotiations and in day-to-day account management

Performance Insights & Reporting

· Formulate and share top-down insights based on Account performance and analytics.

· Synthesize the Category view across brands within each Retailer

Account &Stakeholder Management

· Support senior leadership in top-to-top negotiations at key accounts.

· Lead Regional Accounts (Sephora, Shopee, Lazada, TikTok Shop) end-to-end, including negotiations, planning, target-setting, JBPs, Quarterly Business Reviews (QBRs), and country-level escalations.

· Own full end-to end management of the Sephora account.

Commercial & Financial Ownership

· Own the Account P&L, incorporating input from Brands and direct reports, ensuring commercially viable models.

· Oversee trade spend-related activities across the gross-to-net chain (e.g., markdowns, return authorizations, etc.].

Trade & Activation Execution

· Lead TWWT analysis and execution.

· Translate the Offline + Online (O+O) commercial plan into an online activation plan for the Account, applying a BU/Brand lens, in close collaboration with the CMO and Business Unit.

Team Leadership & Capability Building

· Coach and lead CGO teams to elevate retailer partnerships through:

o Formal trainings

o One on-one coaching

o Building a community for best-practice sharing and inspiration

We Are Looking For

You bring strategic commercial leadership and a strong understanding of omnichannel retail dynamics across Southeast Asia, India, and Oceania. You bring:

• Account Management: Proven ability to establish and grow high-level commercial partnerships with major omnichannel retailers and digital platforms.

• (Joint) Business Plan Design: Expertise inbuilding bespoke, sustainable joint business plans that balance brand equity and commercial profitability.

• P&L Management: Solid command of financial drivers, trade spend mechanics, and revenue growth levers across complex market clusters.

• Negotiation: Skilled in steering senior commercial discussions and reaching mutually profitable agreements with regional retail partners.

• Coaching Conversations: Dedicated to guiding cross-functional teams, fostering continuous learning, and sharing operational best practices.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)

• Real responsibility from day 1, there's no sitting on the side lines at L'Oréal

• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

At L’Oréal, you will have the space to shape your work and make an impact on a global scale. As a senior leader, you guide teams, define commercial strategy, and shape how our luxury portfolio connects with millions of consumers across varied retail landscapes.

L’Oréal Luxe offers consumers the very best of luxury beauty through exceptional brand universes, immersive retail experiences, and sustainable innovation across fragrance, skincare, and make-up.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter. Ready to apply? careers.loreal.com is the official trusted website.