Food Quality Assurance & Compliance Assistant

The QA & Compliance Assistant is responsible for supporting the Quality Assurance and Compliance function while providing administrative support to ensure the smooth day-to-day operations of the central kitchen and restaurant outlets. The role involves conducting quality inspections, monitoring compliance with food safety standards, maintaining documentation, and assisting with administrative coordination.

Key Responsibilities:

Quality Assurance & Compliance

• Conduct routine quality and hygiene inspections at the central kitchen, restaurants, and retail outlets.

• Ensure food preparation, storage, and handling comply with company SOPs and food safety requirements.

• Monitor cleanliness, personal hygiene, housekeeping, and workplace safety standards.

• Perform quality checks on food products and report any non-conformances.

• Ensure consistency in food quality, portioning, and presentation across all outlets.

• Assist in ensuring compliance with HACCP, Halal, FSSC 22000 (where applicable), and regulatory requirements.

• Support internal and external audits.

• Record inspection findings and prepare inspection reports.

• Follow up on corrective and preventive actions to ensure issues are resolved promptly.

• Maintain QA records, checklists, and compliance documentation.

• Investigate and follow up on customer feedback or complaints relating to food quality and safety.

• Work closely with outlet and kitchen teams to promote a strong food safety and quality culture.

Administrative Duties

• Maintain and organise QA records, licences, certificates, permits, and company documentation.

• Prepare reports, meeting minutes, letters, and other administrative documents.

• Monitor and update SOPs, forms, and quality records.

• Coordinate meetings, training sessions, audits, and inspections.

• Track expiry dates of licences, certifications, staff training, and calibration schedules.

• Liaise with internal departments, suppliers, contractors, and regulatory authorities on administrative matters.

• Assist in data entry, filing, document control, and maintaining accurate records.

• Support procurement of office and QA-related supplies when required.

• Provide general administrative support to Management and other departments as assigned.

• Carry out any other duties assigned by Management.

Requirements:

• Diploma or ITE in Food Science, Food Technology, Quality Assurance, Business Administration, or a related field.

• Fresh graduates are welcome to apply.

• Basic knowledge of food hygiene and food safety practices.

• Knowledge of HACCP, Halal requirements, or FSSC 22000 is an advantage.

• Good organisational and time management skills with strong attention to detail.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Good communication and interpersonal skills.

• Able to travel between the central kitchen and restaurant outlets across Singapore when required.

Preferred:

• Prior experience in QA, administration, F&B, or food manufacturing is an advantage.