Operations Manager

Position Overview

The Cleaning Operations Manager is responsible for overseeing and managing cleaning services across multiple sites. This role ensures that all operations are delivered to the highest standards of cleanliness, safety, and client satisfaction while managing resources effectively and leading a team of supervisors and cleaners.

Key Responsibilities

1. Operations Management

• Plan, organize, and supervise daily cleaning activities across assigned sites.
• Ensure service delivery meets contractual obligations and company standards.
• Allocate manpower, cleaning equipment, and materials efficiently.

2. Staff Management

• Lead, train, and motivate cleaning supervisors and frontline staff.
• Conduct performance evaluations, coaching, and on-the-job training.
• Ensure proper staffing levels, rostering, and attendance management.

3. Quality Assurance & Compliance

• Monitor cleanliness and hygiene standards through inspections and audits.
• Ensure compliance with Workplace Safety & Health (WSH), NEA, and other regulatory requirements.
• Implement corrective actions and continuous improvement initiatives.

4. Client Relations

• Act as the primary contact for clients on operational matters.
• Handle service requests, feedback, and complaints in a timely manner.
• Attend client meetings to review performance and service quality.

5. Resource & Budget Management

• Manage inventory and procurement of cleaning supplies and equipment.
• Track operational expenses and optimize costs within budget.
• Oversee the servicing and maintenance of cleaning machinery.

6. Health, Safety & Environmental Standards

• Enforce adherence to safety procedures and ensure staff wear appropriate PPE.
• Conduct toolbox meetings, safety briefings, and risk assessments.
• Promote eco-friendly and sustainable cleaning practices.

7. Reporting & Administration

• Prepare operational reports, incident logs, and staff records.
• Support contract management, tenders, and proposal submissions.
• Assist management in achieving KPIs and service excellence standards.