Operations Supervisor, Airport

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV),you are deemed to consent to Smarte Carte Singapore Pte Ltd to collect, use and disclose your personal data for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes.