Retail Director or Senior Manager

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a highly driven Retail Director or Senior Manager to lead our retail operations and drive sales performance across multiple outlets. This role requires a hands-on leader with strong commercial acumen to deliver revenue growth, operational excellence, and an outstanding customer experience.

Key Responsibilities

• Drive overall retail sales performance and ensure achievement of revenue, margin, and KPI targets
• Lead and manage multi-store operations, ensuring consistency in execution, merchandising, and service standards
• Monitor daily, weekly, and monthly sales performance and implement corrective action plans
• Work closely with store managers to drive sales conversion, staff productivity, and operational efficiency
• Plan and execute in-store promotions, campaigns, and product launches to maximize sales opportunities
• Take ownership of retail P&L, including budgeting, forecasting, and cost control
• Build strong relationships with suppliers and brand partners to support pricing, promotions, and product availability
• Ensure optimal inventory levels, stock replenishment, and loss prevention across all outlets
• Lead, coach, and develop high-performing retail teams, including performance management and succession planning
• Handle escalated operational and customer issues to ensure service excellence

Qualifications and Requirements

• Minimum 6–10 years of experience in retail or sales leadership, preferably in IT or electronics industry
• Proven track record in driving sales and managing multi-store retail operations
• Strong understanding of retail KPIs, promotions, and store-level execution
• Experience in P&L management and business performance optimization
• Strong leadership, coaching, and team development capabilities
• Experience working with suppliers, distributors, and brand principals
• Excellent analytical, communication, and stakeholder management skills
• Experience with CRM systems and retail sales tools
• Degree in Business Administration, Marketing, Engineering, or a related field

What We Offer
At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

Looking for a challenging and rewarding career in a fast paced organization? Apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified