Centre Manager

Company Overview

Heguru Singapore, licensed by Henmi Educational General Laboratory Japan, offers right brain development programmes for children from 6 months old. Our certified teachers nurture children’s potential to improve memory, attention, and reading skills through holistic training.

Job Summary

Lead and manage a team to ensure smooth centre operations while collaborating with management across Customer Relations, Operations, Sales, and Marketing to drive service excellence and operational efficiency.

Responsibilities

• Lead and coordinate a team of Customer Relations and Admin Executives to deliver seamless centre operations
• Collaborate with management teams in Customer Relations, Operations, Administration, Sales, and Marketing to align operational goals
• Communicate effectively with clients to address inquiries and enhance customer satisfaction
• Apply meticulous attention to detail to manage daily operational tasks and resolve issues promptly
• Manage multiple tasks efficiently to maintain smooth day-to-day centre functions
• Demonstrate leadership by guiding the team to meet service standards and operational objectives
• Maintain professional etiquette and a service-oriented approach in all interactions
• Work on weekends as part of a Wednesday to Sunday 5-day work week schedule
• Use Microsoft Excel proficiently to support operational reporting and data management
• Liaise fluently in English and Mandarin to communicate with associates and clients

Required competencies and certifications

• Proficiency in Microsoft Excel for operational tasks
• Effective communication skills in English and Mandarin for client and associate interactions
• Ability to lead and manage a team to achieve operational goals
• Strong multitasking and problem-solving skills to handle daily issues efficiently

Preferred competencies and qualifications

[None specified]

Other Information

Benefits

• Attractive remuneration
• Attractive leave scheme
• Career progression opportunities for promising individuals