Product Delivery Officer (1 Year Contract)

In this role, you will be working on the product delivery function of the New Business / Policy Services team. You will report to the Product and Project Manager and be responsible for the smooth roll-out of new products. This includes covering the New Business/ Policy Services function and ensuring that new product roll-outs are defect-free and highly automated.

Job Description:

Work with the project workgroup in rolling out new products:

• Represent New Business Admin/ Policy Services team in project meetings:
  - Understand new product features and how it can be operationalised.
  - Support in enhancements required to facilitate smooth operationalisation of new product features
  - Work with the project workgroup to negotiate system enhancements for highly automated processes.

• Collaborate with internal New Business Admin/ Policy Services teams to develop and submit business requirements, ensuring operational needs are met.:
  - Analyse product features, make recommendations, and align with team and stakeholders on business requirements.
  - Finalise processes with New Business Admin/ Policy Services stakeholders.

• Work with technology team on UAT test plans and UAT output review and sign off:
  - Provide UAT test scenarios to ensure that the end-to-end Policy Services journey are tested.
  - Perform thorough verification of the UAT test output to ensure defect-free roll outs.
  - Prepare and conduct training on the new products for New Business/ Policy Services teams

• Monitor post implementation progress to ensure smooth product roll out:
  - Escalate system errors found to project team for resolution timely and collaborate with New Business/ Policy Services stakeholders on interim solution.

• Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

Competencies & Personal Traits

• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Proficient in MS Office
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
• Able to perform under tight timelines and pressure.

Experience

• Knowledge on Life, ILP and term insurance plans.
• Experienced in UAT testing
• Knowledge across New Business/ Policy Services functions.
• Experienced in product development/implementation processes
• Experienced in digital submissions processes