OPERATION MANAGER - RECRUITMENT & STAFFING

We are seeking an experienced and highly organized Operations Manager – Recruitment & Staffing to oversee day-to-day operational activities while taking ownership of recruitment, workforce planning, staffing, and employee deployment.

The successful candidate will be responsible for ensuring the organization has the right people, in the right roles, at the right time. This role requires a strong combination of people management, recruitment expertise, operational discipline, stakeholder management, and problem-solving skills.

Recruitment & Staffing

• Lead the recruitment process, from manpower planning and sourcing through interviewing and selection.
• Develop and maintain effective recruitment channels and talent pipelines.
• Work closely with Operations team to understand staffing requirements and forecast manpower needs.
• Create and maintain job descriptions, recruitment plans, interview processes, and selection criteria.
• Screen and assess candidates based on skills, experience, cultural fit, and business requirements.
• Maintain an active pipeline of qualified candidates for current and future needs.
• Monitor staffing levels, turnover, absenteeism, and other workforce metrics.

Operations Management

• Oversee daily operational activities to ensure smooth, efficient, and consistent execution.
• Establish and improve operational processes, workflows, policies, and procedures.
• Identify operational gaps and implement practical solutions to improve productivity and service quality.
• Coordinate staffing and resource allocation based on business priorities.
• Monitor operational performance and ensure teams meet agreed targets and standards.
• Manage operational issues and escalate critical matters appropriately.

People Management

• Supervise, support, and develop operational teams.
• Ensure new employees receive an effective onboarding and induction experience.
• Work with managers to address performance, attendance, conduct, and staffing issues.
• Support employee engagement and retention initiatives.
• Identify training and development requirements across teams.
• Promote a positive, accountable, and professional workplace culture.

StakeholderManagement

• Partner closely with senior management on workforce planning.
• Communicate staffing challenges, operational risks, and proposed solutions clearly to management.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field preferred.
• 4 years of experience in operations, recruitment, staffing, HR, or a related management role.
• Demonstrated experience managing end-to-end recruitment and workforce planning.
• Strong understanding of recruitment practices, interviewing, onboarding, and employee management.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, communication, negotiation, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Strong attention to detail with a hands-on and proactive approach.