Retail Executive

Job Summary

Join Taka Jewellery as a Retail Executive to deliver professional, welcoming service, support sales, manage store operations, and assist with product presentation and administrative tasks.

Responsibilities

• Deliver attentive and professional customer service throughout the jewellery shopping experience to enhance customer satisfaction
• Welcome customers and assist them in selecting jewellery pieces tailored to their needs and preferences
• Share detailed product knowledge and provide appropriate recommendations to support customer decisions
• Handle basic after-sales enquiries and respond to simple repair-related questions to maintain customer trust
• Support sales activities and contribute to achieving individual and store sales targets
• Build and maintain positive customer relationships, providing timely follow-up when needed
• Assist with daily retail operations including stock handling, product replenishment, and arrangement to ensure smooth store functioning
• Maintain store cleanliness and presentation to uphold brand standards
• Follow standard store procedures including opening and closing duties to ensure operational compliance
• Support stock-taking and inventory management activities to maintain accurate stock records
• Handle jewellery products and displays carefully according to company procedures to preserve product quality
• Assist in setting up and maintaining product displays following company and brand visual merchandising guidelines
• Support basic visual merchandising tasks to enhance product presentation and improve customer experience
• Process customer transactions accurately using the POS system to ensure smooth sales operations
• Assist with customer data entry and basic administrative tasks to support store management
• Support in-store promotions, marketing campaigns, exhibitions, and events as required to boost sales and brand presence
• Collaborate with the retail team to perform other duties necessary for the smooth operation of the outlet

Requirements

• Minimum Diploma in any discipline; candidates with Nitec or Higher Nitec in Retail will also be considered
• Willing to work retail hours including weekends and public holidays as per outlet roster and operational needs
• Ability to stand for prolonged periods while performing customer service duties.
• Good communication and interpersonal skills with a customer-focused attitude
• Comfortable interacting with customers and providing product recommendations
• Prior retail or customer-facing experience is an advantage
• Able to work independently and collaboratively as part of a team