RETAIL OPERATIONS MANAGER

Responsibilities

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting

• Assess and align procedures and streamline workflow that impact operational process

• Challenge existing processes to drive the best possible operational results and outcomes

• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores

• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM

• Manage our Academy Stores programme to drive best practice and operational training

• Manage store communications processes and tools

• Maintain an up-to-date database of all stores including their equipment

• Act as the final version of the truth for any store related enquiries of information requests

• Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage

• Engage with key stakeholders to embed policy, process and best practice

• Hold a retail forum to gather regular feedback regarding operations and how we can improve

• Meet regularly with Area and Store Managers and discuss progress

• Conduct store visits to truly understand how operational initiatives are landing in stores

• Work with procurement to manage tenders with external suppliers