Sales & Operations Admin

We are looking for a responsible and organised Sales & Operations Admin to support our cleaning operations. The successful candidate will handle customer enquiries, coordinate bookings and take ownership of the daily scheduling and deployment of our cleaners.

Key Responsibilities:

• Handle incoming customer enquiries via WhatsApp, phone and other communication channels
• Provide service information, quotations and follow up with potential customers
• Convert enquiries into confirmed bookings
• Manage and maintain the daily and weekly cleaning schedule
• Check cleaner availability and assign cleaners to customer bookings
• Prepare and send work schedules and deployment details to cleaners
• Coordinate changes to bookings, rescheduling and cleaner replacements
• Monitor scheduled deployments and ensure cleaners are informed of their assignments
• Communicate with customers regarding booking confirmations, schedule changes and operational updates
• Maintain accurate customer, booking and scheduling records
• Coordinate with the Operations Executive on manpower shortages, attendance issues and operational matters
• Escalate last-minute manpower issues or complex operational situations to the Operations Executive
• Perform general administrative duties and other operational support as required

Requirements

• Singapore Citizen or Permanent Resident preferred
• Minimum GCE N/O Level, NITEC, Diploma or equivalent
• Prior experience in administration, customer service, sales coordination, scheduling or operations will be advantageous
• Comfortable communicating with customers through WhatsApp and phone calls
• Good written and spoken English
• Basic computer proficiency, including Microsoft Office/Excel
• Able to multitask and manage multiple bookings and schedules accurately
• Organised and able to work independently with minimal supervision
• Able to work in a fast-paced environment and respond calmly to last-minute changes
• Good communication and problem-solving skills
• Responsible, reliable and willing to take ownership of assigned duties
• Experience in the cleaning, facilities management or manpower industry is an advantage but not required

What We Are Looking For

This role is suitable for someone who enjoys coordinating people and schedules, communicating with customers and solving day-to-day operational issues. Training will be provided, but the successful candidate should be proactive, organised and comfortable taking ownership of the scheduling function.