Search and Transplant Services Executive

Step into an extraordinary career with The Bone Marrow Donor Programme (BMDP). As part of our team, you'll be empowered in your role and growth, channel your passion, and collaborate with both internal and external stakeholders to make life-saving bone marrow donations a reality. At BMDP, we're more than colleagues – we're a dedicated and supportive team, fostering hope and second chances. Be a driving force in transforming lives, where your career becomes a meaningful journey of impact and compassion.

Job purpose: Manage the donor search and procurement services provided to the transplant centres.

Day to Day Operations

• To comply with the Search and Transplant Services policy and procedures to ensure all professional services to meet the accreditation standards of the World Marrow Donor Association (WMDA)

• To function as the main point of contact for allocated transplant centres within Singapore/Malaysia

• To prioritise and process incoming search requests for compatible donors/cord blood units and ensure they are reported to partner hospitals and registries according to agreed timelines.

• To provide approved donor recommendations for local/Malaysia patients requested for search.

• To ensure accurate and timely operational data collection and analysis.

• To process Verification Typing (VT) requests and coordinate with Transplant Centres, and international registries

• To process Work Up (WU) requests and coordinate with Transplant centres and international registries

• To arrange and coordinate with appointed courier services for HPC products transportation from local and international collection centres to transplant centres.

• To adhere to WMDA requirements of being 24/7 contactable, via email and/or the emergency contact number.

• To educate Singaporean/SPR patients and transplant center partners on patient subsidy schemes

• To process the patient subsidy applications in accordance with the policies and procedures in place.

• To function as a patient advocacy unit for Singaporean/SPR patients and their families.

• To build and maintain strong working relationships through best practices and regular communications with local and international transplant centres and overseas partner registries.

• To ensure excellence in search, selection and procurement processes to support the requests of the transplant team.

• Understand and be compliant with data protection policies and procedures (PDPA)

• To demonstrate BMDP’s Core Values of Commitment, Integrity, Respect, Teamwork and Excellence and Core Competencies

Job Competencies

• Communicate with Impact
• Demonstrates Resilience
• Collaborate
• Excellence in Service
• Foster Innovation & Agility

Technical Skills

• Good knowledge and strong understanding of medical terminology and immunology.
• Knowledge and experience in human leukocyte antigen (HLA) typing is beneficial
• IT and data savvy, adaptable to softwares and systems
• Familiarity with hospital operations/transplant coordination/haematology department is preferred but not essential.

Minimum Qualifications

• Diploma or Degree holder in Biology, Bioscience, Nursing, Biomedical or equivalent
• For Diploma holders, minimum 2 years’ experience
• For Degree holders, fresh graduates may apply