Clinic Assistant

Job Overview

We are looking for a responsible and service-oriented Clinic Assistant to support the daily operations of our medical clinic. The role involves patient registration, assisting doctors during consultations, and ensuring smooth clinic workflow while delivering a high standard of patient care.

Key Responsibilities

Patient Registration & Front Desk

• Register patients accurately using clinic management systems

• Handle appointment scheduling, walk-ins, and enquiries (phone/WhatsApp)

• Process payments and issue invoices/receipts
  

Clinical Support

• Assist doctors during consultations and basic procedures

• Prepare treatment rooms, medical instruments, and consumables

• Perform basic clinical tasks such as taking height, weight, blood pressure (if trained)
  

Dispensing & Inventory

• Assist in medication dispensing under supervision

• Monitor stock levels and expiry dates of medications and consumables

• Support stock ordering and inventory control
  

Administrative Duties

• Handle medical reports, referrals, and documentation

• Assist with TPA/insurance claims submission (e.g., Fullerton, Alliance, MHC, etc.)

• Perform daily closing and basic reconciliation tasks
  

Patient Experience & Clinic Upkeep

• Provide courteous and professional service to patients

• Maintain cleanliness and organisation of the clinic at all times

• Adhere to clinic SOPs and MOH/HCSA guidelines
  

Requirements

• Minimum GCE ‘N’ / ‘O’ Level / NITEC / Diploma

• Prior experience in healthcare or customer service is an advantage (training provided for entry-level candidates)

• Comfortable with shift work, including evenings and weekends

• Basic computer literacy (e.g., Microsoft Office, clinic systems)

• Good communication and interpersonal skills

• Able to work in a fast-paced environment
  

Preferred Attributes

• Experience in GP clinic or primary care setting

• Familiarity with clinic management systems (e.g., Plato, CMS)

• Experience handling TPA/insurance claims

• Positive attitude, willingness to learn, and team player
  

What We Offer

• Training provided (no experience candidates welcome)

• Opportunities for progression to Senior Clinic Assistant / Clinic Manager

• Supportive and team-oriented work environment