Gelato Outlet Crew

Key Responsibilities

Customer Service & Outlet Operations

• Provide friendly and engaging customer service.
• Take customer orders accurately and process payments.
• Scoop and serve gelato according to company standards.
• Recommend and upsell menu items where appropriate.
• Assist with outlet opening, closing, and daily operational duties.
• Maintain a clean, organised, and welcoming environment for customers.

Gelato Production & FoodPreparation

• Prepare and produce gelato according to standard recipes and procedures.
• Measure, mix, and prepare ingredients to ensure consistency and quality.
• Operate gelato production equipment safely and efficiently.
• Support packing, replenishment, and stock transfers when required.
• Ensure proper storage and handling of ingredients and finished products.

Inventory & Housekeeping

• Monitor stock levels and assist with inventory management.
• Receive and check deliveries from suppliers.
• Maintain cleanliness and food safety standards across all work areas.
• Follow FIFO procedures and proper storage practices.
• Assist in stock takes and outlet inventory counts.

Team Support

• Work closely with team members to ensure smooth daily operations.
• Support both front-of-house and back-of-house duties as required.
• Perform ad-hoc duties assigned by the Outlet Supervisor or Manager.

Requirements

• Positive attitude and customer-focused mindset.
• Comfortable interacting with customers and working as part of a team.
• Willing to learn both service and food production skills.
• Able to work in a fast-paced environment.
• Physically fit and comfortable standing for long periods.
• Responsible and attentive to cleanliness and food hygiene standards.
• Able to work shifts, weekends, and public holidays when needed.